FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How much is the shipping fee?
- Standard Shipping: 3-4 business days - up to $3.99
- Express Shipping: 1-2 business days - up to $12.99
- Free Shipping: We offer free standard shipping (3-4 business days) for all orders over $50 within the continental United States.
Do you ship internationally?
Currently, we do not offer international shipping. We are working on expanding our shipping options and will inform you once international shipping becomes available. Please stay tuned for our latest updates.
When will my order be shipped?
We process all orders within 2 business days. Once your order is ready for shipment, you will receive a confirmation email with tracking details.
What is your return policy?
Due to the nature of consumable products, such as herbal tea, we do not accept returns. However, if there is an issue with your order, please contact us, and we will do our best to resolve it promptly.
How long will it take until I receive my order?
Delivery times depend on the shipping method you choose at checkout:
- Express Shipping: 1-2 business days
- Standard Shipping: 3-4 business days
Orders
Below are some of are common questions about orders
How do I place an order?
Choose your preferred tea blend on the product page and click "Add to Cart." Follow the easy steps to complete your order. We'll notify you when your tea leaves are ready to ship!
How do I know if my order is confirmed?
Once your order is placed, you will receive a confirmation email with your order details. If you do not see the email, please check your spam or junk folder. For further assistance, feel free to contact our support team.
Can I change my shipping address after my order is placed?
If you need to update your shipping address, please contact us within 12 hours of placing your order. While we will do our best to accommodate the change, we cannot guarantee that it will be possible, especially if the order has already begun processing.
Can I change my billing address after placing my order?
Unfortunately, billing addresses cannot be changed after an order is placed. If you need assistance with billing-related concerns, please contact our support team, and we’ll do our best to help.
Can I track my order?
Yes, you can track your order! Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. If you need further assistance, feel free to contact our support team.
My tracking number is invalid.
Allow 12-24 hours for tracking numbers to activate. If still invalid, reach out to us for assistance.
Products
Below are some common questions about our products
What are the tea bags made of?
Our tea bags are made from 100% wood pulp paper. They are completely natural, microplastic-free, and designed to provide a safe and enjoyable tea experience.
Are your tea leaves organic and pesticide-free?
Our tea leaves are carefully cultivated without the use of pesticides, ensuring a clean and natural product. While they are not certified organic, we prioritize quality and sustainable farming practices to deliver the best tea experience.
How do you ensure the safety and quality of your tea?
We use modern processing methods to eliminate microorganisms, ensuring the safety and cleanliness of our tea leaves before they are packed into convenient tea bags.
Can I customize the product?
While we don't customize individual tea blends, we offer a diverse range of high-quality tea leaves. Explore our collection and contact customer service if you have specific requests or questions.
What are the ingredients in your herbal tea?
Our herbal teas are crafted from natural, high-quality ingredients, such as dried leaves, flowers, roots, and herbs. Each product includes a detailed ingredients list on its packaging and product page for your reference.
How should I prepare LeafLea tea?
To prepare our herbal tea, steep one tea bag in hot water (around 200°F/93°C) for 3-5 minutes. Adjust steeping time based on your taste preference. For stronger tea, let it steep a bit longer.
Does herbal tea contain caffeine?
Most of our herbal teas are naturally caffeine-free, making them a great choice for relaxation. Please check the product description for specific details on each tea.
How often can I drink soursop leaf tea?
Enjoy LeafLea Soursop Leaf Tea 1-3 times daily. If you are pregnant, breastfeeding, or have health concerns, consult your doctor before use.